Testimonials From Clients

We loved working with Kathy – she kept me updated with the deadlines for building our new site, www.survivingabuse.org.uk, which was well worth all the effort. We are very pleased with our new website and would highly recommend Kathy! — Josephine Knight

Kathy is very knowledgeable about everything to do with website and SEO, explaining things in a way that I understand. 

I would highly recommend it. — Katherine Floyd

Kathy is excellent at what she does and very knowledgeable. Kathy is very professional and has a great eye for design! She always listened to what I wanted on my website and gave me great advice and guidance on what would be best for my business. I also completed a couple of hours of training with Kathy, which has helped me hugely with my Facebook page, canva and the website! If you are setting up a new business and need a website, are just revamping your old one, or need some training or guidance on how to do this, I would highly recommend Kathy! — Pilates Fitz

I couldn’t be happier with my new website and Kathy’s service. Kathy’s tutoring, support and understanding of my vision for my new site were outstanding. Kathy was both encouraging and patient with me, ensuring I continued to build my site and was always able to point me in the right direction for the correct tools and resources to get the job done. Kathy’s web course was incredibly easy to use and enabled me to create a website I’m very proud of directing my potential clients. I highly recommend Kathy to anyone wanting an eye-catching, fresh, effective, and easy-to-use website. — Caya Munro

If you run a business and you’re looking to build your brand in a cost-effective and efficient way, then Kathy is your woman. She’s so knowledgeable about web building and SEO and very good at empowering you to do things for yourself with her guidance and support. I’d never have been able to launch my website without her. She gives you so many tools, oodles of confidence and lots of guidance. I’d definitely recommend her. — Melissa Stewart

Kathy has recently redesigned my website, and through her patience and clear instructions, I am very pleased with the results. Kathy makes herself available for questions and will often do bespoke videos showing the steps that I need to take. Kathy is very knowledgeable and has expertise in website design and implementation. I would highly recommend her. — Karen Thomas

This is a review/recommendation of BYBO (Build Your Business Online) run by Kathy Rustell. Kathy is an awesome website designer and has just rebuilt my daughter’s Pilates website to link to our new online business. My daughter Jess had a clear design in her head, so this was a custom project that was true to Jess’s values and business ethos. Well, the end result was a project that might have taken months was completed in weeks, and each part of the project was designed and handled perfectly. No fuss, but just exactly to spec, with Jess’s opinions taken into account every step of the way and her branding a priority. The website is gorgeous, the support from Kathy is ongoing if required, and the advice to link this website to an online platform was carefully considered, with loads of supportive advice about structured email newsletters to merchant services. Jess and I are extremely impressed and would not hesitate to recommend Kathy in a heartbeat! Thanks so much! — Lauren Bannister

After much searching for the right designer, we were thrilled to find Kathy. From the start, she was so easy to work with, responsive, and clearly knew her stuff. So, when it came to our 2nd project, we knew who to contact.

When exploring our options together, she demonstrated that she was very flexible and willing to work with our needs. She kindly made the changes we requested and offered great ideas for achieving the results we were seeking. She was resourceful and creative and did it all – soup to nuts.

Kathy has a great attitude — she’s always friendly, receptive, accountable, and professional. We love our site and are very pleased with how she tied up all of the little details before and after the go-live event.

She made the whole process painless and actually enjoyable! If you’re someone who doesn’t want to be put into the standard web design formula but really wants to be sure you can collaborate with someone who feels more like a “partner” – Kathy is your designer! Thank you, Kathy! — Farrah Rose

I met Kathy at a networking event last year. I always knew that I wanted and needed my own website but didn’t know how to go about it and where to start. A chat with Kathy gave me the clarity I needed, and only a couple of weeks later, I booked my website workshop with her. I’m in love with my website, and if I could go back in time, I’d definitely make the same decision and book with Kathy again. — Stefanie Wallace

Kathy built our website a few years ago and updated it last year; she has been a help to me ever since; if I have any problems, she is always around with advice, and me not being a techie, she always explains things in a way I can understand! I cannot thank her enough for our website; since having it, we have been able to cut down on paid adverts because the SEO means we are found instantly. I cannot recommend Kathy enough. — Little Roadway Farm 

Kathy is friendly and professional and really knows her SEO. She did all my SEO for my business website, and within days, I had traffic to my site and online bookings being made. She got my business off the ground. I would highly recommend it. Thanks, Kathy! — Sarah Brialey

I turned to Kathy when my old website needed revamping. She was accommodating, provided great support in building a new website and was always prompt in answering queries. She continues to provide excellent service in maintaining the site. — Catherine Chanter Lloyd

Kathy offers amazing service. She is professional yet approachable. Her no-nonsense, nothing is too much trouble approach and genuine desire to help other businesses succeed sets her apart. She is an experienced businesswoman herself, and she shines through in her pragmatic style. Her SEO work and updates on my website have really made a significant impact, and I have more customers from a wider demographic who proactively mention the website. My ranking has also steadily improved. Kathy keeps you accountable for deliverables in a supportive way. Her SEO workshops are a fantastic resource to learn how to create your own website while still having support behind the scenes. I highly commend Kathy and her services to you. — Alison Savory

Working with Kathy @ Build Your Business Online (BYBO), whom I didn’t know personally, was a delightful experience. We emailed back & forth for a few months, and she always went beyond to answer all my questions and give me direction. Even though she was overseas, I became quite confident in her professionalism and ability to deliver a top-notch website. Kathy did not disappoint and, again, surpassed every expectation and delivered even more than I had contracted for. I decided to compensate her extra for such an amazing and timely performance. She also kept me on track with the date I’d requested for publishing, and the website was ready two days early. I would trust Kathy completely, without any hesitations whatsoever, for any future additions to my website at crosstovictory.com, which I was entirely satisfied with. Kathy, thank you again for such a rewarding experience and for designing the website I could only dream of — Luisa Maria Caldevilla

Kathy at RST WEB Design and SEO is fantastic. Practical, down-to-earth, approachable, and friendly, she doesn’t overwhelm you with technical speak and is on hand to help every step of the way. She really knows her stuff and can short-cut your website from nothing special to something amazing! — Sharon O’Brien

I did the online course and had a day with Kathy creating the website. Kathy was really helpful and had a fountain of knowledge and understanding of how to make my website look great. Kathy was easy to contact, and she always replied promptly. — Sam Walker

I found Kathy to be a breath of fresh air. She understood exactly what I wanted to create. She is friendly, approachable and provides a professional service. I highly recommend her. — Paula Fenegan

As a self-employed artist and not the most technical of people, I found building my website with Kathy invaluable. Her knowledge is second to none, and her patience and support have been much appreciated; I recommend her highly. — Sophie Cobb

I met Kathy prior to starting my business & knew I wanted to work with her to build my website. She’s so friendly, approachable, patient & knowledgeable in her field. 

Her support & guidance has made learning what I’m doing with my website so much less daunting & she’s always there to help! 

Her services are competitive & I’ve received so many compliments about my website. 

I would definitely recommend working with Kathy & hope to work with her again in the future as my business develops. — Laura Challacombe

Kathy has done a great job creating my website, and I’ve had lots of positive comments since launching it. I love it! Kathy is very knowledgeable, works quickly, and is great at making helpful suggestions for things I hadn’t thought of. She is also very responsive to changes I want to make. I really appreciate Kathy’s patience with my non-tech brain. She totally went the extra mile to help me with concepts I found difficult. She explains things in a way I can understand, which is no mean feat!! I highly recommend Kathy if you want a professional-looking, engaging website. — Jackie Williamson

After much searching for the right designer, we were thrilled to find Kathy. From the start, she was so easy to work with, responsive, and clearly knew her stuff. When exploring our options together, she demonstrated that she was very flexible and willing to work with our needs. She kindly made the changes we requested and offered great ideas as to how to achieve the results we were seeking. She was resourceful and creative and did it all – soup to nuts. Kathy has a great attitude — she’s always friendly, receptive, accountable and professional. We love our site and are very pleased with how she tied up all of the little details before and after the go-live event. She made the whole process painless and actually enjoyable! If you’re someone who doesn’t want to be put into the standard web design formula but really wants to be sure you can collaborate with someone who feels more like a “partner” – Kathy is your designer! Thank you, Kathy! — Cindy Elwell

My store manager and I have recently attended a one-day website building course with Kathy Rustell locally; her approach, experience and genuine empathy towards my specific business needs was literally like “a breath of fresh air” Although the information required is pretty full on Kathy has the ability to sense any difficulties the trainee may have on any area of the course, and deals with it professionally, patiently and carefully until she is satisfied the info has sunk in and registered. I can not recommend Kathy highly enough; her thoroughness, attitude and manner, teamed with her wealth of knowledge, make the training so enjoyable and relaxed, and every question raised is answered, explained and indeed often physically demonstrated on the live web training session there and then. Also, Kathy offers refreshers for anyone who simply wants to go over things once more if that is required. For my particular business requirements, Kathy has also advised, recommended, and indeed facilitated e-commerce and set up online payment systems, along with training on the minefield of T’s & C’s, which is attached to financial institutions. If you want “the entire package” to set up a website for your business, “phone Kathy”, and you will not regret it. — Martin Harry Duce

Kathy has saved me hundreds and hundreds of pounds on the service advice she’s given.

Her support and guidance are impeccable. I would give her five stars for her services, which are remarkable and impeccable, and I would recommend her highly. — Haleema K.

Build Your Business Online. Offer a first-class service with clear instructions and advice. I would recommend them to anyone looking for an initial website or a replacement site. — Richard Morgan

Kathy is brilliant. She puts web design and SEO into plain English and is lovely to deal with. — Rachael Woosey.

Kathy was great! She is knowledgeable, friendly, and efficient. She created exactly the vision and feel I had for my website. — Athena Spiegelberg

Kathie is the most patient person ever. I am a complete technophobe and had to start right from scratch as I had absolutely no website knowledge before the course. Kathie takes you through everything and is on hand to answer any questions in her Facebook group. I now have a website that I am in control of, and I can change things when I want or need to. I highly recommend the course. — Marcela Almond

I cannot recommend Kathy enough! She is very passionate about SEO, and this passion certainly comes through in the amount of time and effort she spends helping build a website. She is full of knowledge and explains everything so clearly. The one-day workshop was brilliant; we achieved so much, and I went away feeling very confident in my own abilities to run my website. Even if you’re unsure if a website is right for you, speak to Kathy! — Jo Sanders

The best Web designer that we have ever worked with. Attention to detail is fantastic, and the help and advice that we received have been invaluable. If you need help with a new website or your current one, then get in touch with RST. You will not be disappointed. From all of us at Surfside thanks for all your help. — Gary Mallinder 

I did a one-to-one workshop with Kathy and was really happy with her training. Kathy explained everything very clearly, in a way that someone who doesn’t have experience in web design (such as me) can understand. I was able to use the skills I’d learnt to quickly get our website up and running and also feel confident in updating information on the finished site. — Laura Bunyard

If I could give Kathy ten stars, I would. Fantastic service, extremely patient and understanding and a joy to work with. Easy to communicate with, responsive and thorough, we found our new website to be excellent and have received many compliments since launching. Thanks, Kathy! — Brenda Pedroni

To say that I’m delighted to have found Kathy is the understatement of the year. Kathy’s knowledge when it comes to website design and building is incredible. But more than that, she’s just so easy to work with. She explains everything so well, and even if you have zero knowledge of websites, WordPress, Divi, blogs, SEO, metadata, or alt tags…. she explains everything in an easy-to-digest way. Her no-nonsense approach is refreshing, and I cannot recommend her highly enough. Thank you, Kathy, you’re totally brilliant at what you do and have been a pleasure to work with — Rachel Bradley.

We found Kathy just in time as we were going nowhere with our current developer, and she came in and transformed our site to one we can be proud of. She did it so quick!! Very easy to communicate with, and we would highly recommend her and will definitely be using her again!! — Heidi-Marie F.

We worked with Kathy to create a website for my husband’s business. 

Can highly recommend Kathy – value for money, very patient and knowledgeable! The end result is amazing, and within a week, we already have enquiries coming through! — Karen Bennett DipPFS.

Kathy is really supportive and very approachable, even long after the course is over. She messaged to see how I was getting on with putting the site together and would help in any way she could. The best thing is that she really knows what she is talking about when it comes to websites and SEO and explains things in a way which is easy for anyone to understand, even if you don’t have a lot of technical knowledge. — Gemma Mullinger

I’ve worked with Kathy on many different websites, and all she has created have been superb. Most recently, she created a website for my business, which needed to highlight a physical shop and have room to develop our eCommerce side. Kathy made the process very easy and came up with brilliant solutions to give us the opportunity to easily expand the website when needed with no fuss. She is now developing our online shop side further for easier navigation. Kathy is very easy to work with and a wonderful person. I highly recommend her whether you’re looking for a small website you’d like to learn to maintain yourself or a large-scale eCommerce you’d like fully built and ready to launch. — Laura Farnell

My photography website looked good on the outside but was broken, so I got in touch with Kathy to see if she could quickly fix it. She looked at it well and recommended a new build, sticking to a similar style but elevating it to a new level. I’m so glad I decided to go ahead. The process was incredibly smooth, and now I have a website that I can update on a regular basis with new photography, and because it uses the Divi theme, it’s so easy to use. Kathy was also brilliant on the SEO side of things – helping me with alt-text, meta-descriptions, and everything else. She kept it really simple, which I really loved about working with Kathy. She keeps things simple and straightforward and just gets the job done. A 5-star review from me! — Jon Bradley

Working with Kathy is a dream! Having created my own (ok-ish) website, I reached the point where the functionality and ‘look’ that I wanted were far beyond my novice WordPress skills.

Kathy is down-to-earth, professional, knowledgeable, and thoughtful. What stood out for me in terms of her service is the personalised ‘explainer-videos’ she creates which give you the opportunity to sit down and learn at a time that works for you.

Kathy also quickly ‘gets’ what it is that you want to achieve and rapidly translates that into a pin sharp website that delivers exactly what you want. 

The overall process was smooth, enjoyable, and educational! Highly recommend. — Toni Kent

Great, speedy work. My website is now finished, and despite my slow progress, it still took less than a month from the initial consultation to going live! I’d highly recommend it. — 3P Training

If it needs to be on a screen and needs to be seen – it needs to be RST!  I highly recommend Kathy Rustell at RST -she does all the tech but without the techno-talk, and she is professional and tenacious. Great all-round service with outstanding results. — Tash Smith Ferrell

Kathy has been fantastic in developing a new Tarka Pottery website from scratch in WordPress. I am so impressed at how quickly she understood our business and made relevant and useful design suggestions, which has brought our website right up to date and easy to navigate. Kathy liaised professionally with a new booking system provider to make sure that it met our needs. Kathy just knows what she is talking about and is so supportive and easy to communicate with. Highly recommended for any website help. — Jax Williams

Kathy has provided invaluable website creation and SEO services to me and my company (The Reward Practice Limited) for the last two years and – happily for us – continues to support us going forward. Kathy took our old website, re-engineered it, re-hosted it, and set up all the right information so that clients could find us. She set up a training platform which works brilliantly and is a source of advice and guidance for everything we do through our website. Cannot recommend highly enough. — Alan Gibbons GRP

Kathy has recently set up two separate websites for me, and I would unhesitatingly recommend her. She was able to provide the exact service I wanted: an accessible person to actually talk to.

Very speedy responses to my (endless) questions; a quick and efficient setup time, a very accessible ‘training’ which allows me to manage simple tasks on the set whenever necessary. — Holly Carter

I completed Kathy’s Build Your Own Website course and learned so much. She gave me a complete toolkit for designing and managing my website, including information on things I had no idea about, like hosting, security and privacy. She’s kind and patient, and nothing is too much trouble. I highly recommend her, whether you need her to build your website for you or need a hand building your own. — Melissa Stewart

Kathy’s technical knowledge is brilliant, and as someone who has all the ideas but doesn’t know how to build the tech, Kathy was brilliant. I now have a sales funnel that is evergreen and connects to Everwebinar from Kartra! This is super amazing, and her work is beautiful. I highly recommend Kathy xx. — Emma Wright

After searching for a reliable, friendly, down-to-earth web designer to revamp my website, I came across Kathy, who offered to help. What a relief! Her skills, knowledge, and patience have enabled me to create a fabulous website without having to worry about the technical aspects. She is a gem and will always be my go-to for website help. — Sharon O’Brien

Kathy built my current website, www.time-well-spent.co.uk; she was incredibly helpful and professional. Nothing was too much trouble, and the website was completed on time. She did a fabulous job and really knows her stuff. I would thoroughly recommend her services to anyone wishing to create a slick and professional website. — Chris Heron

I highly recommend working with Kathy. She is highly responsive and patient with newcomers who are building websites. I also appreciated her flexibility as well as her creativity. My favourite thing about working with Kathy was her ‘teach-in’ videos – I loved them! — Joanna Hughes

I cannot thank Kathy enough for our website. She developed our website for us over five years ago, and this year, she updated and took it to another level; customers find us easily thanks to the SEO, 

to the point where we hardly advertise with other companies because it isn’t necessary, and the booking system is simple and easy to use. Kathy is always at the end of the computer if I have any questions and is quick to help. — Kerry White

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