Testimonials From Clients

Kathy is very knowledgeable about everything to do with website and SEO, explaining things in a way that I understand. 

I would highly recommend it. — Katherine Floyd

I couldn’t be happier with my new website and Kathy’s service. Kathy’s tutoring, support and understanding of my vision for my new site were outstanding. Kathy was both encouraging and patient with me, ensuring I continued to build my site and was always able to point me in the right direction for the correct tools and resources to get the job done. Kathy’s web course was incredibly easy to use and enabled me to create a website I’m very proud of directing my potential clients. I highly recommend Kathy to anyone wanting an eye-catching, fresh, effective, and easy-to-use website. — Caya Munro

Kathy has recently redesigned my website, and through her patience and clear instructions, I am very pleased with the results. Kathy makes herself available for questions and will often do bespoke videos showing the steps that I need to take. Kathy is very knowledgeable and has expertise in website design and implementation. I would highly recommend her. — Karen Thomas

After much searching for the right designer, we were thrilled to find Kathy. From the start, she was so easy to work with, responsive, and clearly knew her stuff. So, when it came to our 2nd project, we knew who to contact.

When exploring our options together, she demonstrated that she was very flexible and willing to work with our needs. She kindly made the changes we requested and offered great ideas for achieving the results we were seeking. She was resourceful and creative and did it all – soup to nuts.

Kathy has a great attitude — she’s always friendly, receptive, accountable, and professional. We love our site and are very pleased with how she tied up all of the little details before and after the go-live event.

She made the whole process painless and actually enjoyable! If you’re someone who doesn’t want to be put into the standard web design formula but really wants to be sure you can collaborate with someone who feels more like a “partner” – Kathy is your designer! Thank you, Kathy! — Farrah Rose

Kathy built our website a few years ago and updated it last year; she has been a help to me ever since; if I have any problems, she is always around with advice, and me not being a techie, she always explains things in a way I can understand! I cannot thank her enough for our website; since having it, we have been able to cut down on paid adverts because the SEO means we are found instantly. I cannot recommend Kathy enough. — Little Roadway Farm 

I turned to Kathy when my old website needed revamping. She was accommodating, provided great support in building a new website and was always prompt in answering queries. She continues to provide excellent service in maintaining the site. — Catherine Chanter Lloyd

Working with Kathy @ Build Your Business Online (BYBO), whom I didn’t know personally, was a delightful experience. We emailed back & forth for a few months, and she always went beyond to answer all my questions and give me direction. Even though she was overseas, I became quite confident in her professionalism and ability to deliver a top-notch website. Kathy did not disappoint and, again, surpassed every expectation and delivered even more than I had contracted for. I decided to compensate her extra for such an amazing and timely performance. She also kept me on track with the date I’d requested for publishing, and the website was ready two days early. I would trust Kathy completely, without any hesitations whatsoever, for any future additions to my website at crosstovictory.com, which I was entirely satisfied with. Kathy, thank you again for such a rewarding experience and for designing the website I could only dream of — Luisa Maria Caldevilla

I did the online course and had a day with Kathy creating the website. Kathy was really helpful and had a fountain of knowledge and understanding of how to make my website look great. Kathy was easy to contact, and she always replied promptly. — Sam Walker

As a self-employed artist and not the most technical of people, I found building my website with Kathy invaluable. Her knowledge is second to none, and her patience and support have been much appreciated; I recommend her highly. — Sophie Cobb

Kathy has done a great job creating my website, and I’ve had lots of positive comments since launching it. I love it! Kathy is very knowledgeable, works quickly, and is great at making helpful suggestions for things I hadn’t thought of. She is also very responsive to changes I want to make. I really appreciate Kathy’s patience with my non-tech brain. She totally went the extra mile to help me with concepts I found difficult. She explains things in a way I can understand, which is no mean feat!! I highly recommend Kathy if you want a professional-looking, engaging website. — Jackie Williamson

My store manager and I have recently attended a one-day website building course with Kathy Rustell locally; her approach, experience and genuine empathy towards my specific business needs was literally like “a breath of fresh air” Although the information required is pretty full on Kathy has the ability to sense any difficulties the trainee may have on any area of the course, and deals with it professionally, patiently and carefully until she is satisfied the info has sunk in and registered. I can not recommend Kathy highly enough; her thoroughness, attitude and manner, teamed with her wealth of knowledge, make the training so enjoyable and relaxed, and every question raised is answered, explained and indeed often physically demonstrated on the live web training session there and then. Also, Kathy offers refreshers for anyone who simply wants to go over things once more if that is required. For my particular business requirements, Kathy has also advised, recommended, and indeed facilitated e-commerce and set up online payment systems, along with training on the minefield of T’s & C’s, which is attached to financial institutions. If you want “the entire package” to set up a website for your business, “phone Kathy”, and you will not regret it. — Martin Harry Duce

Build Your Business Online. Offer a first-class service with clear instructions and advice. I would recommend them to anyone looking for an initial website or a replacement site. — Richard Morgan

Kathy was great! She is knowledgeable, friendly, and efficient. She created exactly the vision and feel I had for my website. — Athena Spiegelberg

I cannot recommend Kathy enough! She is very passionate about SEO, and this passion certainly comes through in the amount of time and effort she spends helping build a website. She is full of knowledge and explains everything so clearly. The one-day workshop was brilliant; we achieved so much, and I went away feeling very confident in my own abilities to run my website. Even if you’re unsure if a website is right for you, speak to Kathy! — Jo Sanders

I did a one-to-one workshop with Kathy and was really happy with her training. Kathy explained everything very clearly, in a way that someone who doesn’t have experience in web design (such as me) can understand. I was able to use the skills I’d learnt to quickly get our website up and running and also feel confident in updating information on the finished site. — Laura Bunyard

To say that I’m delighted to have found Kathy is the understatement of the year. Kathy’s knowledge when it comes to website design and building is incredible. But more than that, she’s just so easy to work with. She explains everything so well, and even if you have zero knowledge of websites, WordPress, Divi, blogs, SEO, metadata, or alt tags…. she explains everything in an easy-to-digest way. Her no-nonsense approach is refreshing, and I cannot recommend her highly enough. Thank you, Kathy, you’re totally brilliant at what you do and have been a pleasure to work with — Rachel Bradley.

We worked with Kathy to create a website for my husband’s business. 

Can highly recommend Kathy – value for money, very patient and knowledgeable! The end result is amazing, and within a week, we already have enquiries coming through! — Karen Bennett DipPFS.

I’ve worked with Kathy on many different websites, and all she has created have been superb. Most recently, she created a website for my business, which needed to highlight a physical shop and have room to develop our eCommerce side. Kathy made the process very easy and came up with brilliant solutions to give us the opportunity to easily expand the website when needed with no fuss. She is now developing our online shop side further for easier navigation. Kathy is very easy to work with and a wonderful person. I highly recommend her whether you’re looking for a small website you’d like to learn to maintain yourself or a large-scale eCommerce you’d like fully built and ready to launch. — Laura Farnell

Working with Kathy is a dream! Having created my own (ok-ish) website, I reached the point where the functionality and ‘look’ that I wanted were far beyond my novice WordPress skills.

Kathy is down-to-earth, professional, knowledgeable, and thoughtful. What stood out for me in terms of her service is the personalised ‘explainer-videos’ she creates which give you the opportunity to sit down and learn at a time that works for you.

Kathy also quickly ‘gets’ what it is that you want to achieve and rapidly translates that into a pin sharp website that delivers exactly what you want. 

The overall process was smooth, enjoyable, and educational! Highly recommend. — Toni Kent

If it needs to be on a screen and needs to be seen – it needs to be RST!  I highly recommend Kathy Rustell at RST -she does all the tech but without the techno-talk, and she is professional and tenacious. Great all-round service with outstanding results. — Tash Smith Ferrell

Kathy has provided invaluable website creation and SEO services to me and my company (The Reward Practice Limited) for the last two years and – happily for us – continues to support us going forward. Kathy took our old website, re-engineered it, re-hosted it, and set up all the right information so that clients could find us. She set up a training platform which works brilliantly and is a source of advice and guidance for everything we do through our website. Cannot recommend highly enough. — Alan Gibbons GRP

I completed Kathy’s Build Your Own Website course and learned so much. She gave me a complete toolkit for designing and managing my website, including information on things I had no idea about, like hosting, security and privacy. She’s kind and patient, and nothing is too much trouble. I highly recommend her, whether you need her to build your website for you or need a hand building your own. — Melissa Stewart

After searching for a reliable, friendly, down-to-earth web designer to revamp my website, I came across Kathy, who offered to help. What a relief! Her skills, knowledge, and patience have enabled me to create a fabulous website without having to worry about the technical aspects. She is a gem and will always be my go-to for website help. — Sharon O’Brien

I highly recommend working with Kathy. She is highly responsive and patient with newcomers who are building websites. I also appreciated her flexibility as well as her creativity. My favourite thing about working with Kathy was her ‘teach-in’ videos – I loved them! — Joanna Hughes