Website Design FAQs

How long does it take to build a new website?

It depends on which package you choose:

• Foundation Website: typically 1 week
• Momentum Website: 4 weeks
• Signature Website: 6 to 8 weeks

All timelines start from the day we receive your content (copy, images, branding). The clock pauses if anything's missing, so getting your content together early keeps the project on track.

What's the difference between Foundation, Momentum, and Signature?

They're three scales of project for three different stages of business.

• Foundation Website is for a focused offer needing a clean, professional online presence, ideal for new businesses, focused launches, or consultants. From £997.
• Momentum Website a multi-page site for established service businesses ready to do this properly. From £2,997.
• Signature Website is our flagship build, for businesses with multiple service lines, deeper strategic needs, or larger scope. From £4,997.

If you're not sure which fits, we'll tell you honestly on the discovery call.

Do I need to provide all the content?

Yes. We'll guide you on what's needed (and send you a clear checklist), but the words and images come from you. If you'd prefer professional support, we can recommend trusted copywriters and photographers.

Will my website work on mobiles and tablets?

Yes. Every site we build is fully responsive and tested across devices before launch. Mobile experience matters as much as desktop, often more.

Can you update my branding as part of the website project?

If you have existing branding (logo, fonts, colours), we'll work with it. If your brand needs a refresh first, we can connect you with branding specialists before the design phase begins.

Can I upgrade my package later?

Yes. The Foundation Website is built so it can be upgraded to a Momentum or Signature site without starting from scratch. Many of our Foundation clients come back when their business is ready for more.

Website Audit FAQs

What's included in a Website Audit?

A 60-minute 1:1 Zoom session where we review your site page by page, covering design, visitor journey, speed, SEO basics, content, and conversions. You leave with a prioritised action list and clear next steps.

Do you need access to my website?

No. The audit is done through a live walkthrough of your public site, so there's no need to share login details. If specific issues require behind-the-scenes investigation, we'll let you know.

What will I walk away with?

A prioritised list of fixes and improvements, in plain English. You can action them yourself, or we can handle them for you (either through our WordPress Wellness Clinic for one-off work, or as a starting point for a full website redesign).

How is the audit different from a free discovery call?

The discovery call is for figuring out whether we're a good fit and what package suits you. The audit is a paid 60-minute deep dive into your existing site, with a clear, actionable list of improvements. They serve different purposes.

Will you be critical of my website?

No. The audit is supportive and constructive. We highlight what's working as well as what isn't, and we explain things in plain English without making you feel you should have known better.

Can I book another audit later?

Yes. Many clients book a follow-up audit after making changes, to check progress and identify what to focus on next.

WordPress Wellness Clinic FAQs

What kind of issues can you fix?

Most things, broken contact forms, plugin conflicts, slow site speed, error messages, content swaps, layout updates, security scans, malware removal, SEO improvements, and image optimisation. If you're not sure whether your problem fits, send us a quick description and we'll let you know.

How is it priced?

Two session types depending on the work needed:

• Simple Fix Session at £285 for straightforward updates and minor fixes
• Complex Problems from £495 for malware removal, plugin conflicts, hacked sites, image resizing, speed work, and advanced SEO

If a job needs deeper investigation or extra time beyond a session, we'll let you know the cost once we've assessed it.

What if my fix only takes a short time?

Sessions are designed to give you full value. Any time left over is used for related improvements, performance, security, SEO, or general site health, so you always get the most out of your session.

Do you only work on WordPress?

Yes. The Wellness Clinic is designed specifically for WordPress websites. If you're on a different platform, we can let you know whether a redesign on WordPress would be the better path.

Can you fix a website that's already broken or hacked?

Yes, that's exactly what the Complex Problems session is for. We can clean malware, restore from backups, sort plugin conflicts, and get your site back online. The faster you get in touch, the easier it usually is.

How long does a Wellness session take to complete?

Most simple sessions are scheduled and completed within a few working days of booking. Complex problems may take longer depending on what we find, we'll always be honest with you about timelines once we've assessed the issue.