FAQs

Got questions? Here are some of the things we’re most often asked about working together, our process, and what to expect.

Website Design FAQs

How long does it take to build a new website?
Most projects take 4–6 weeks from the time we receive your content (images, text, branding). More complex sites may take longer.

Do I need to provide all the content?
Yes, but we can guide you on what’s needed and recommend trusted copywriters and photographers if you’d like professional support.

Will my new site work on mobiles and tablets?
Absolutely. All our websites are fully responsive and tested across devices so your site looks great everywhere.

Can you update my existing branding as part of the website project?
If you already have a brand identity, we’ll work with it. If not, we can connect you with branding specialists before the design stage.

What if I need changes after launch?
We offer ongoing support through our maintenance options, or you can book fixes through our WordPress Wellness Clinic.

Website Audit FAQs

What’s included in a Website Audit?
A 60-minute 1:1 session where we review your site page by page, covering design, user journey, speed, SEO basics, and content flow.

Do you need my login details?
No, we don’t need access to your site. The audit is done through a live Zoom walkthrough.

What will I walk away with?
A prioritised list of fixes and improvements. You can implement them yourself, or we can handle them for you.

Can I book another audit later?
Yes. Many clients book a follow-up audit after making changes, so we can check progress and spot new opportunities.

Will you be really critical about my website?
Not at all. The audit is supportive and constructive. We’ll highlight what’s working well as well as where improvements are needed.

WordPress Wellness Clinic FAQs

What kind of issues can you fix?
Common fixes include broken forms, plugin conflicts, speed problems, content swaps, layout changes, security scans, and malware removal.

Is there a minimum booking?
Yes, sessions are booked in blocks (minimum 3 hours). Complex jobs may require a full day.

What if my fix only takes a short time?
Any extra time is used to improve speed, SEO, or security, so you always get full value.

How much does it cost?
A 3-hour session starts from £285. A full day for complex issues is £495. Extra hours are £95.

Do you only work on WordPress?
Yes, the Wellness Clinic is designed specifically for WordPress websites.

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CLIENTS KIND WORDS

Frequently Asked Questions for Build Your Business Online

“After much searching for the right designer, we were thrilled to find Kathy. ”

When exploring our options together, she demonstrated that she was very flexible and willing to work with our needs. She kindly made the changes we requested and offered great ideas for achieving the results we were seeking and made the whole process painless and actually enjoyable! If you’re someone who doesn’t want to be put into the standard design formula but really wants to be sure you can collaborate with someone who feels more like a “partner” – Kathy is your designer! Thank you, Kathy!

FARRAH ROSE 

Frequently Asked Questions for Build Your Business Online

“Kathy offers amazing service. She is professional yet approachable.”

“Thanks to Kathy, our new logo and website were redesigned, and it was so desperately needed! She quickly grasped what we were trying to achieve and provided an easy-to-understand brand board and proposal about what she could do to help us. Not only did she make our logo and website polished and easy to navigate, but we also knew exactly what she wanted from us. As a result, our brand and website are now more user-friendly and clearly reflect our values. Thank you!“

Karen Evans – DeVA Charity

Frequently Asked Questions for Build Your Business Online

“The best Designer that we have ever worked with. ”

Attention to detail is fantastic, and the help and advice that we received have been invaluable. If you need help with a new website or your current one, contact Kathy. You will not be disappointed. Thanks to all of us at Surfside for all your help.

GARY MALLINDER , BUSINESS OWNER